Refund Policy

1. Overview

At AI Executive, we stand behind the value of our programs. This Refund Policy outlines the terms under which refunds are available for each of our service plans. By purchasing any plan, you acknowledge and agree to the refund terms described below.

All refund requests should be submitted via email to support@shortsy.co.

2. Standard Plan — AI Executive Core

30-Day Money-Back Guarantee

We offer a full 30-day money-back guarantee on the Standard Plan. If you complete the program and do not feel confidently AI-native, we will refund every penny — no questions asked.

2.1 Eligibility Requirements

To qualify for a refund under our 30-day guarantee, you must meet all three of the following conditions within 30 days of your purchase date:

• Complete the core course content. You must have worked through the 4-week AI Executive Program in full. We track progress through our platform and may verify completion.
• Attend the monthly coaching call. You must have attended at least one live monthly group Q&A/coaching call. If timing is an issue, you may submit your questions in advance and watch the recording — this counts as attendance.
• Provide honest feedback. You must share constructive feedback about your experience so we can continue improving the program.

These conditions exist to ensure that members who request a refund have genuinely engaged with the program. We believe this is fair to both you and to us.

2.2 How to Request a Refund

Email support@shortsy.co within 30 days of your purchase date with the subject line “Refund Request — Standard Plan”. Include your name, the email address associated with your account, and your feedback on the program. We will verify your eligibility and process approved refunds within 14 business days.

2.3 After the 30-Day Period

Refund requests submitted after the 30-day period will not be honoured. Your subscription will continue until the end of your annual billing cycle. You may cancel your subscription at any time through Whop to prevent future renewals, but no partial refunds will be issued for the remaining subscription period.

3. The Board Room — Private Advisory Group

14-Day Cooling-Off Period

Both the Client and AI Executive retain the right to cancel the Board Room engagement within the first 14 days if either party feels the arrangement is not a good fit. A full refund will be issued regardless, provided the member has not attended a 1-to-1 call or group coaching session during that period.

After 14 days, or after attending any live session (whichever occurs first), the quarterly fee of $4,950 is non-refundable for the current billing period. You may cancel your membership at any time to prevent future quarterly renewals.

3.1 How to Request a Refund

Email support@shortsy.co within 14 days of your purchase date with the subject line “Refund Request — Board Room”. Include your name and the email address associated with your account.

4. Enterprise — Team Licensing

Enterprise refund terms are agreed as part of the Enterprise Licensing Agreement signed during onboarding. In the absence of a separate agreement, the Standard Plan (AI Executive Core) refund terms apply on a per-seat basis.

For Enterprise refund enquiries, please contact support@shortsy.co.

5. General Provisions

3.1 Refund Method

All refunds will be returned to the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider but will typically appear within 5–10 business days after we have processed the refund.

3.2 VAT on Refunds

Where VAT was charged on the original transaction, the full amount including VAT will be refunded.

3.3 Abuse of Refund Policy

We reserve the right to refuse refund requests where we reasonably believe the refund policy is being abused. This includes, but is not limited to, repeated purchases and refund requests, or evidence that course materials have been downloaded, copied, or redistributed prior to the refund request.

3.4 UK Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.

3.5 Chargebacks

If you believe you are entitled to a refund, please contact us directly at support@shortsy.co before initiating a chargeback with your payment provider. We are committed to resolving disputes fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of your account and access to all services.

6. Quick Reference Summary

7. Contact Information

For all refund requests and enquiries: